Shipping Policy

1. FREE SHIPPING

Trail Tech offers free shipping on all orders meeting these requirements:

• The order is placed by a retail (end user) customer.
• The order is to be shipped to a United States destination.
• The product total (before tax) exceeds $100.00.
• The customer selects the "Free Shipping" option during website checkout, or requests it if placing a phone order.

Free Shipping does not alter standard order processing. All online orders placed after 1:00 PM will be processed the next business day. Please call with urgent requests, or if time is an issue.

Trail Tech cannot guarantee all products are in stock. Some products are made to order. These products may cause a delay in shipment until they are constructed. For retail orders, they are generally manufactured by the next business day, however Trial Tech cannot guarantee a longer delay will not occur.

Open 6AM - 5PM, Monday-Friday, Pacific Standard Time
(844) 378-8143

2. Shipping Options

• Domestic Shipping Options:
  • UPS Ground
  • UPS 2nd Day Air
  • UPS Next Day Air
• International Shipping Options:
  • UPS Worldwide Expedited
  • UPS Worldwide Express
  • UPS Worldwide Express Plus

3. Destination Exceptions

• UPS does not ship to APO/FPO addresses. Please contact Trail Tech for delivery options.
• UPS does not ship to P.O. boxes. Please contact Trail Tech for delivery options.
• For information regarding shipments to US Territories or international shipments/billing please call (844) 378-8143 or email us at sales@apexproductgroup.com.

Our goal is to process all orders within 24 hours of receipt. Orders are processed and shipped during regular business hours.

Trail Tech reserves the right to hold any order for a security review.

Orders may require additional processing time due to limited item quantities and/or discontinuation of a particular product.

4. Tracking Your Packages

You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at the UPS website:

• UPS Tracking
  • Package tracking: www.ups.com/tracking/tracking.html
  • U.S. customer service: 1-800-PICK-UPS (1-800-742-5877), or customer.service@ups.com
• USPS Tracking
  • Shipping US postal can take up to 3-4 weeks for delivery depending on location.
  • Tracking information is not provided.
  • Trail Tech does not take responsibility for lost packages, replacement is up to the customer.

5. Cancelling an Order

You may cancel an order at any time prior to processing at our center by calling (844) 378-8143. Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our Returns Policies for easy returns.

6. International Shipping

International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by Trail Tech, please contact your local government for specific details. By completing your order you agree to pay all applicable fees. If you refuse or return your order no international shipping charges or fees paid to local government will be refunded.