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Retail Return Policy

Trail Tech will accept your return for unused merchandise. You may return a purchase for a merchandise credit or exchange. Please follow the instructions below to ensure a hassle-free return.

Refunds and Credits

Trail Tech will refund or credit the value of the item and any taxes you were charged. Shipping charges are nonrefundable. To receive a refund, the original packing invoice should accompany your return. Used items may not be accepted. If there is any question, please call (844) 378-8143 for assistance. Our customer support team will be happy to help you.

Exchanges

Contact our customer support team at (844) 378-8143 for assistance with your exchanges and replacements of Trail Tech items purchased through our website or received as gifts. For exchanges of missent orders or damaged or defective merchandise, we will credit you for the returned item upon receipt and send you your replacement with no additional shipping charges.

Returns to the Trail Tech Processing Center

All returns must have an RMA number. Please contact Trail Tech at (844) 378-8143 or email orders@apexproductgroup.comYou may ship returns to Trail Tech to the address listed below. Trail Tech will credit you for the returned item upon receipt. Used items may not be accepted. If there is any question, please call (844) 378-8143 for assistance. Please follow the steps below to complete your return:

  • Please circle the item you wish to return on the original packing invoice.
  • Write the reason for the return on the invoice.
  • Write your preferred day-time phone number on the invoice. Trail Tech may contact you 6:00-5:00 PST excluding holidays.
  • Make a copy of the invoice for your records. Include the original invoice with the item you are returning.
  • Pack your return securely and write the RMA number on all 4 sides of the package.
  • To return your package, take the package to any UPS authorized shipping outlet. Call 1-800-PICK-UPS for a location near you.
  • Should you have any questions or comments, please call Trail Tech at (844) 378-8143. Our customer support team will be happy to assist you.

You may also mail returns via the US Postal Service, FedEX, or DHL to the address below. We recommend that you insure the package prior to shipment. Please enclose your original packing invoice to help us expedite your return.

Trail Tech
Returns Processing Center
1600 SE 18th Ave
Battle Ground, WA 98604