Retail Return Policy
Trail Tech will be happy to accept your return for unused merchandise. You may return a purchase for a merchandise credit or exchange. Please follow the instructions below for a simple and hassle-free return.
Refunds and Credits
Trail Tech will refund or credit the value of the item and any taxes you were charged. Shipping charges are nonrefundable. To receive a refund, the original packing invoice should accompany your return. Used items may not be accepted. If there is any question, please call (360) 687-4530 for assistance. Our technicians will be happy to help you.
Our technicians at (360) 687-4530 will be happy to assist you with exchanges or replacements for Trail Tech items purchased through our online store or received as gifts. For exchanges of mis-sent orders or damaged or defective merchandise, we will credit you for the returned item upon receipt and send you your replacement with no additional shipping charges.
Returns to the Trail Tech Processing Center
You may ship returns to Trail Tech to the address listed below. Trail Tech will credit you for the returned item upon receipt. Used items may not be accepted. If there is any question, please call (360) 687-4530 for assistance. Please follow the steps below to complete your return:
- Please circle the item you wish to return on the original packing invoice.
- Write the reason for the return on the invoice.
- Write your preferred day-time phone number on the invoice. Trail Tech may contact you 8:00-5:30 PST excluding holidays.
- Make a copy of the invoice for your records. Include the original invoice with the item you are returning.
- Pack your return securely.
- To return your package, take the package to any UPS authorized shipping outlet. Call 1-800-PICK-UPS for a location near you.
- Should you have any questions or comments, please call Trail Tech at (360) 687-4530. Our technicians will be happy to assist you.
You may also mail returns via the US Postal Service, FedEX, or DHL to the address below. We recommend that you insure the package prior to shipment. Enclosing your original packing invoice will help us expedite your return.